Updated September 1, 2011Doc Sheldon
A tip o’ my hat to ya, Claire!
I woke up to another review on my new ebook, Critical Thinking for the Discerning SEO, by Claire Carlile for State of Search. If I could wake up every day that way, we’d be raising some serious money for charity!
Claire did a very nice in-depth review on my ebook, giving her readers a tantalizing idea of what’s in store for them if they pick up a copy. It certainly isn’t the end-all, be-all, but I think it offers something for everyone.
Some folks are just buying the book, rather than picking out their own charity, which is fine. When it builds up to a respectable amount, we’ll figure out a place to donate it where it’ll do some real good.
I do need to apologize to the handful of folks that had a tough time yesterday. This was the first time I’d ever set up OpenCart, and I missed something important. Even though we tested things three ways from Sunday, we still missed configuring some actions. So folks that decided to pay here yesterday, got their money taken, and then got their action cancelled.
I finally managed to track them all down and get them taken care of, but it was a panicky few hours doing so. I really appreciate their patience. Things were made worse by Spamhaus having put a C-level spam block on my server, which prevented me from contacting a couple of them for a while.
Which brings me to a different review… of my hosting service. These guys deserve serious kudos for the way they handled my spam-block issue yesterday. When I contacted them, I was not in a good mood. Thanks to the review of Critical Thinking on SEW by Nichola Stott, traffic was spiking, and customers were being left stranded. I let them know in no uncertain terms that I was pissed, I held them responsible and I wanted it fixed immediately.
My contact at IndicHosts.net was a Chris Smith, in Customer Support. It took him less than three minutes to propose a quick move to a clean server. He bumped my TTL to 10 minutes and suggested a four to six hour wait, at which time they would do everything.He even passed me the IP first, so that I could okay it as clean.
So I sent off a nice letter to Chris’s manager and went to bed, confident that, as always, they’d do as they said.
And they did.
They did get hacked once, with an exploit through the back end that nailed a handful of WP sites, yours truly included. They got right on that problem, too and it took them a little while to fix, but they did it within a few hours. All in all, their uptime has been excellent, and their customer support exemplary. I highly recommend them.