Updated July 5, 2011Doc Sheldon
Most of the SEO/SEM blogs are buzzing over Google+, and at least one reason is the exemplary effort to take the users’ comments and suggestions to heart.
Several members of the Google+ team have posted detailed responses to the most often-sought changes, and seem to be wasting no time in implementing them. That alone puts G+ head & shoulders above Facebook and Twitter, in the customer service arena.
It’s been noted in a number of threads that at this point, the majority of the open beta users are somewhat “geeky”. In other words, we’re testing, evaluating and generally putting things through the paces. As a result, the general atmosphere is more collaborative than what will be found at Facebook or Twitter.
There’s lots of shared information, suggestions and good-natured ribbing, as the majority of the users seem to be at least acquainted with each others’ on-line personas. And of course, since many are search or marketing professionals, a lot of them have met face to face. That helps a lot to keep things from getting out of hand.
Naturally, the point has been made that when Google opens the flood-gates and a few hundred thousand new users show up overnight, that atmosphere is sure to change, and not necessarily for the better.
Still, the prevailing flavor of comments is decidedly positive, both in terms of the future of G+ and in the work that the G+ Team has and continues to put in.
Personally, I think Google has hit a home-run. I suspect that they fully realize the range of inevitable changes that can be expected, and have planned for them.
At least, that’s my hope. 😉